Shipping policy
Thank you for shopping with Didriver. This Shipping Policy explains our order processing, shipping costs, estimated delivery times, tracking information, and other important delivery details.
Shipping availability, costs, and delivery estimates may vary depending on the destination. The shipping options available for a particular order will be displayed during checkout.
1. Shipping Destinations
Didriver ships to the United States and may also offer shipping to selected international destinations.
Shipping availability depends on the destination entered during checkout. If a destination is available for shipping, the applicable shipping options, costs, and estimated delivery information will be displayed before the order is placed.
The United States shipping terms described below apply specifically to orders delivered within the United States.
2. United States Shipping Cost
We offer free standard shipping on all eligible orders delivered within the United States.
There is no minimum order value required for standard U.S. shipping.
Any applicable taxes and other order charges will be displayed during checkout before the customer completes the purchase.
3. United States Order Cutoff Time
The order cutoff time used for our U.S. delivery estimates is:
12:00 AM Eastern Time (ET), New York
Orders submitted after the applicable cutoff time are treated as received on the next business day for processing purposes.
Orders placed on weekends or U.S. public holidays will begin processing on the next available business day.
4. Order Processing Time
For orders delivered within the United States, our standard processing time is:
1–3 business days
Processing days are:
Monday through Friday
Business days do not include Saturdays, Sundays, or U.S. public holidays.
Processing may include:
- Order verification
- Payment confirmation
- Product preparation
- Packaging
- Transfer of the shipment to the carrier
Processing time is separate from carrier transit time.
5. United States Transit Time
After an order has been processed and transferred to the shipping carrier, the estimated standard transit time within the United States is:
6–9 business days
Standard transit days are:
Monday through Friday
Transit time begins after the shipment has been handed over to the carrier.
6. Estimated United States Delivery Time
The total estimated delivery time for standard U.S. orders is:
7–12 business days
This consists of:
- Processing time: 1–3 business days
- Transit time: 6–9 business days
These delivery times are estimates rather than guaranteed delivery dates.
Occasional delays may occur due to carrier operations, severe weather, U.S. public holidays, unusually high shipping volumes, transportation disruptions, or incomplete delivery information.
7. International Shipping
Shipping may be available to selected destinations outside the United States.
International shipping availability, shipping charges, estimated delivery times, and available shipping methods may differ from those offered for U.S. orders.
Customers should enter their complete delivery address during checkout to see the shipping options currently available for their destination.
Any shipping charges applicable to an international order will be displayed during checkout before payment is submitted.
International delivery estimates shown at checkout may differ from the U.S. delivery estimates described in this policy.
8. Customs, Duties, and Import Charges
For international orders, customs duties, import taxes, brokerage fees, or other government-imposed charges may apply depending on the destination country or region.
Unless otherwise stated during checkout, such charges are not included in the product price and may be the responsibility of the recipient.
Customs procedures may also affect international delivery times.
This section does not apply to standard domestic shipments within the United States.
9. Order Confirmation
After placing an order, customers should receive an order confirmation at the email address provided during checkout.
Please review the confirmation carefully, including:
- Product selection
- Quantity
- Shipping address
- Contact information
- Order total
If any information is incorrect, please contact us as soon as possible.
If you do not receive an order confirmation, check your spam or junk email folder before contacting customer support.
10. Shipping Confirmation and Tracking
When tracking information becomes available, we will send a shipping confirmation email containing the applicable tracking details.
Please allow some time for the carrier's tracking system to update after the shipment is created. Tracking information may not become active immediately.
Customers can use the provided tracking number to monitor the shipment's delivery progress.
11. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
Please verify:
- Recipient's full name
- Street address
- Apartment, suite, or unit number, if applicable
- City
- State, province, or region
- ZIP or postal code
- Country
- Email address
- Phone number, where requested
Incorrect or incomplete address information may result in delays, failed delivery, or the package being returned to the sender.
12. Address Changes
If you need to change your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.
Once an order has shipped, the carrier may not permit the delivery address to be changed.
13. Delayed Shipments
Occasional delays may occur because of circumstances outside our reasonable control, including:
- Carrier service interruptions
- Severe weather
- Public holidays
- High seasonal shipping volumes
- Transportation disruptions
- Incorrect or incomplete delivery information
If tracking information has not updated for an extended period, please contact us at hello@didriver.com.
We will review the available shipping information and assist with the next steps.
14. Packages Marked as Delivered
If tracking shows that a package has been delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members, neighbors, reception staff, or building management.
- Review the carrier's tracking information for delivery notes or photos.
- Contact the shipping carrier for additional delivery information.
- Contact Didriver if the package still cannot be located.
We will review the available tracking information and assist where appropriate.
A carrier delivery scan does not automatically determine refund eligibility. Each case will be reviewed based on the available order and delivery information.
15. Lost or Damaged Packages
If a shipment appears to be lost during transit or arrives damaged, please contact:
Please provide:
- Your full name
- Your order number
- Tracking number
- A description of the issue
- Clear photos of the package and item if the shipment arrived damaged
Please keep the original product, packaging, shipping label, and included materials until the issue has been reviewed.
After reviewing the information, we will provide an appropriate resolution based on the circumstances.
16. Multiple Shipments
Some orders may be shipped in more than one package.
When this happens, packages may:
- Arrive on different dates
- Have different tracking numbers
- Be handled by different carriers
Receiving one package does not necessarily mean that the entire order has been delivered.
17. Order Cancellations
If you would like to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to cancel the order before processing or shipment, but cancellation cannot be guaranteed once fulfillment has begun.
If an order has already shipped, customers may request a return after delivery in accordance with our Return and Refund Policy.
18. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy.
Please contact our customer support team before mailing a return.
Do not send a return package directly to our business address unless our customer support team specifically instructs you to do so.
19. Contact Us
For questions regarding shipping, tracking, or delivery, please contact us:
Store Name: Didriver
Customer Support Email:
hello@didriver.com
Customer Support Phone:
+1 915-500-8529
Business Address:
Didriver
137 Poly Pl
Brooklyn, NY 11209
United States
Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time
Saturday–Sunday: Closed
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