Refund policy
At Didriver, we want customers to shop with clear and transparent return terms. This Return and Refund Policy explains return eligibility, exchange requests, return shipping responsibilities, refund processing, and related conditions.
The return terms below apply to orders delivered within the United States. For orders delivered outside the United States, please contact our customer support team before returning an item, as return requirements may vary by destination.
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
1. Return Window
We accept return requests made within 30 days of delivery.
The 30-day return period begins on the date the order is marked as delivered by the shipping carrier.
Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.
2. Return Eligibility
We accept returns for both defective and non-defective products.
To qualify for a return, the item must be:
- New
- Unused
- Unworn
- Unwashed
- Unaltered
- In its original condition
- Returned with original packaging, tags, accessories, and included materials
- Accompanied by a valid order number or proof of purchase
Items that show signs of use, wear, washing, alteration, customer-caused damage, or missing components may not qualify for return or refund.
3. How to Request a Return
Before mailing a return, please contact our customer support team:
Email: hello@didriver.com
Phone: +1 915-500-8529
Please provide:
- Your full name
- Your order number
- The item you wish to return
- The reason for the return
- Photos of the item and packaging if the item is damaged, defective, incomplete, or incorrect
After reviewing your request, our customer support team will provide the appropriate return instructions and return mailing address.
Please do not mail a return before receiving return instructions from us. Unauthorized returns may be delayed or may not be accepted.
4. Return Method
Returns must be sent by mail.
Customers are responsible for securely packaging returned merchandise.
We strongly recommend using a trackable shipping service and keeping the shipping receipt and tracking number until the return has been received and processed.
Didriver is not responsible for return packages that are lost, damaged, or misdirected during return transit.
5. Return Shipping Costs and Return Labels
Customers are responsible for obtaining and paying for the return shipping label.
This applies to approved returns for both defective and non-defective products unless otherwise required by applicable law.
Didriver does not automatically provide prepaid return labels.
Before purchasing or using a return label, please contact our customer support team to obtain the correct return mailing instructions.
Original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law.
6. Restocking Fees
Didriver does not charge a restocking fee for approved returns.
No restocking fee will be deducted from an approved refund.
7. Refund Processing
After we receive and inspect the returned item, we will notify you whether the return has been approved.
If approved, Didriver will process the refund to the original payment method within 3 days.
After the refund has been submitted by Didriver, the customer's bank, credit card issuer, or payment provider may require additional time to post the funds to the account.
Any additional bank or payment-provider processing time is outside Didriver's control.
Refunds generally cannot be issued to a different payment method.
8. Exchanges
We accept exchanges within 30 days of delivery, subject to product availability.
To request an exchange, please contact:
before mailing the item back.
Items submitted for exchange must meet the same eligibility requirements that apply to returns, including being new, unused, unworn, and in their original condition.
Customers are responsible for obtaining and paying for the return shipping label for exchanges unless otherwise required by applicable law.
If the requested replacement item is unavailable, we may offer a refund to the original payment method instead.
9. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us within the 30-day return period.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the item
- Clear photos of the packaging
- A photo of the shipping label, where applicable
We will review the information and provide an appropriate resolution, which may include a return, exchange, replacement, or refund.
Unless otherwise required by applicable law, customers remain responsible for the return shipping label.
10. Return Address
Please do not send returns directly to our business address unless our customer support team specifically instructs you to do so.
The correct return mailing address and return instructions will be provided after your return request has been reviewed.
Our business contact address is:
Didriver
137 Poly Pl
Brooklyn, NY 11209
United States
This business address should not be treated as a return address unless confirmed by our customer support team.
11. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to cancel the order before processing or shipment.
Cancellation cannot be guaranteed once an order has entered fulfillment or has been shipped.
If the order has already shipped, you may request a return after delivery in accordance with this policy.
12. Late or Missing Refunds
If an approved refund has not appeared in your account:
- Check your bank or payment account again.
- Contact your credit card company or payment provider.
- Contact your bank, as posting times may vary.
- Contact us at hello@didriver.com if the refund still cannot be located.
Please note that the 3-day period refers to Didriver's refund processing time. Financial institutions may require additional time after the refund has been submitted.
13. International Orders
Didriver may offer shipping to selected destinations outside the United States.
Return procedures, shipping costs, and legal requirements for international orders may vary by destination.
Customers with an international order should contact hello@didriver.com before mailing any item back.
Any mandatory consumer rights provided by the customer's applicable local law will continue to apply.
14. Contact Us
For questions regarding returns, exchanges, or refunds, please contact:
Store Name: Didriver
Customer Support Email:
hello@didriver.com
Customer Support Phone:
+1 915-500-8529
Business Address:
Didriver
137 Poly Pl
Brooklyn, NY 11209
United States
Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time
Saturday–Sunday: Closed
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