Privacy policy

Didriver operates this store and website, including related information, content, features, tools, products, and services, in order to provide customers with our online shopping services (the "Services").

Didriver is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process, and disclose personal information when you visit or use our website, make a purchase or other transaction, create an account, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control with respect to those matters.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, phone number, and email address.
  • Payment and transaction information, including payment method, transaction details, payment status, payment confirmation, and related billing information. Complete payment card information is generally processed by Shopify and applicable payment providers rather than stored directly by Didriver.
  • Account information, including username, password, preferences, and account settings, where applicable.
  • Order and transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
  • Communications, including information you provide when contacting our customer support team.
  • Device information, including information about your device, browser, network connection, IP address, and other device or online identifiers.
  • Usage information, including information about how and when you interact with or navigate our website and Services.

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you make a purchase, create an account, use the Services, contact us, or otherwise provide information to us.
  • Automatically through the Services, including information collected from your browser or device and through cookies and similar technologies.
  • From service providers, including Shopify, payment processors, shipping providers, analytics providers, customer support services, and other companies that assist us in operating our store.
  • From business partners or other third parties, where permitted by applicable law.

3. How We Use Your Personal Information

Depending on how you interact with Didriver, we may use personal information for the following purposes.

Providing and Improving the Services

We may use personal information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Process returns, exchanges, cancellations, and refunds
  • Maintain customer accounts
  • Remember customer preferences
  • Provide product recommendations
  • Improve our website and shopping experience
  • Provide customer support

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send marketing or promotional communications and to display advertisements for our products or services.

This may include advertising based on products you previously viewed, purchased, or added to your cart.

You may opt out of promotional email communications at any time by using the unsubscribe link included in those emails.

Security and Fraud Prevention

We may use personal information to:

  • Authenticate accounts
  • Protect transactions
  • Detect and prevent fraud
  • Investigate potentially unauthorized, unlawful, unsafe, or malicious activity
  • Protect customers, Didriver, Shopify, and other users

Customers are responsible for keeping their account credentials secure and should not share passwords or other account access information.

Communicating With You

We may use personal information to:

  • Respond to customer inquiries
  • Provide customer service
  • Send order and shipping updates
  • Communicate regarding returns, refunds, exchanges, or payment issues
  • Maintain our customer relationship

Legal and Compliance Purposes

We may process personal information when necessary to:

  • Comply with applicable laws and regulations
  • Respond to valid legal requests
  • Protect our legal rights
  • Enforce our Terms of Service and other policies
  • Participate in legal or regulatory proceedings where required

4. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes and as described in this Privacy Policy.

This may include:

  • Shopify and service providers that support website hosting, payment processing, data analytics, customer support, cloud storage, order fulfillment, fraud prevention, and shipping.
  • Business and marketing partners that assist with advertising or promotional services.
  • Shipping and logistics providers where necessary to deliver customer orders.
  • Third parties at your direction or with your consent, such as when you use social media integrations or other third-party services.
  • Affiliates or companies within our corporate group, where applicable.
  • Government authorities, regulators, or other parties when required by applicable law, legal process, or to protect our rights or the rights of others.

Depending on where you live, you may have the right to opt out of certain uses of personal information for targeted advertising or certain forms of data sharing.

Where available, you may exercise these rights through:

https://www.didriver.com/pages/data-sharing-opt-out

5. Relationship With Shopify

Our online store is hosted and supported by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of the Services in order to operate, secure, maintain, and improve the Shopify platform and related services.

Information submitted through our store may be transmitted to Shopify and other service providers, including providers located in countries other than your country of residence.

We may also use certain Shopify features that use information about interactions with our store and, where applicable, interactions with other Shopify merchants.

For certain processing activities, Shopify may independently determine how personal information is used and may be responsible for handling requests relating to that processing.

You can learn more through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

6. Cookies and Similar Technologies

Like many online stores, we and our service providers may use cookies and similar technologies to operate and improve the Services.

Cookies may be used to:

  • Maintain shopping cart functionality
  • Remember customer preferences
  • Authenticate users
  • Analyze website traffic and performance
  • Prevent fraud and improve security
  • Support advertising and marketing where permitted

Depending on your location, you may be able to manage certain cookie and privacy preferences through our website or browser settings.

Disabling certain cookies may affect the functionality of the Services.

7. Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties.

If you follow a link to a website that is not controlled by Didriver, that website's own privacy policy and terms will apply.

We are not responsible for the privacy, security, accuracy, or practices of independent third-party websites.

The inclusion of a third-party link does not necessarily mean that Didriver endorses that website, business, product, or service.

8. Children's Data

The Services are not intended for children.

We do not knowingly collect personal information from children below the age at which they can legally provide consent under applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the information provided below so that we can review and, where appropriate, delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined by applicable law, personal information belonging to individuals under 16 years of age.

9. Security of Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no electronic transmission, storage system, website, or security measure can guarantee complete security.

Customers should not send sensitive information such as complete payment card numbers, security codes, passwords, or other confidential payment credentials through unsecured communication channels such as ordinary email.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

  • Maintaining customer accounts
  • Processing and documenting transactions
  • Providing customer service
  • Handling returns, refunds, or disputes
  • Preventing fraud
  • Meeting accounting or tax obligations
  • Complying with applicable law
  • Establishing or defending legal claims

When personal information is no longer reasonably required, it may be deleted or anonymized in accordance with applicable requirements.

11. Your Privacy Rights and Choices

Depending on your place of residence, you may have certain privacy rights.

These rights may include:

Right to Access or Know

You may have the right to request information about the personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information, subject to legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to request a copy of certain personal information in a portable format.

Right to Opt Out of Certain Data Sharing or Targeted Advertising

Depending on your location, you may have the right to opt out of processing considered to be targeted advertising or the "sale" or "sharing" of personal information under applicable privacy laws.

Where available, you can submit an opt-out request through:

https://www.didriver.com/pages/data-sharing-opt-out

Where required by applicable law, we may also recognize the Global Privacy Control signal.

Communication Preferences

You can unsubscribe from promotional emails at any time by using the unsubscribe link contained in the applicable email.

Even after opting out of marketing communications, we may continue sending non-promotional communications relating to orders, payments, shipping, customer service, accounts, or other transactions.

12. UK and European Economic Area Rights

If you reside in the United Kingdom or European Economic Area, applicable law may provide additional rights, including:

  • The right to object to certain processing
  • The right to request restriction of certain processing
  • The right to withdraw consent where processing is based on consent

Withdrawal of consent does not affect the lawfulness of processing performed before consent was withdrawn.

You may exercise applicable rights by contacting us using the information provided below.

13. Privacy Requests and Identity Verification

You may submit an applicable privacy request by contacting us using the contact details provided in this policy or through privacy tools made available on our website.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

We may need to verify your identity before completing certain privacy requests.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence of authorization and may also require you to verify your identity directly.

We will respond within the time period required by applicable law.

14. International Transfers

Because Didriver uses Shopify and other service providers to operate an online business, personal information may be processed or stored in countries other than the country where you live.

Where applicable law requires safeguards for international transfers, appropriate transfer mechanisms may be used, including contractual safeguards such as Standard Contractual Clauses or other legally recognized mechanisms.

15. Complaints

If you have a concern regarding our handling of personal information, please contact us first using the information below.

Depending on where you live, you may also have the right to submit a complaint to an applicable privacy or data protection authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes to our business practices
  • Changes to the Services
  • Operational requirements
  • Legal or regulatory requirements

When we update this Privacy Policy, we will post the revised version on our website and update the "Last Updated" date.

Where required by applicable law, we may provide additional notice.

17. Contact Us

For questions about this Privacy Policy, our privacy practices, or requests regarding your personal information, please contact:

Store Name: Didriver

Customer Support Email:
hello@didriver.com

Customer Support Phone:
+1 915-500-8529

Business Address:
Didriver
137 Poly Pl
Brooklyn, NY 11209
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time
Saturday–Sunday: Closed

For purposes of applicable privacy laws, Didriver is the controller of personal information where Didriver determines the purposes and means of processing.