Shipping policy

Thank you for shopping with Didriver. This Shipping Policy explains our order processing, shipping costs, estimated delivery times, tracking information, and other important delivery details. Shipping options available for a given order will be displayed at checkout.

1. Shipping Destinations

Didriver ships to the United States and may also offer shipping to selected international destinations. If a destination is available, the applicable shipping options, costs, and delivery estimates will be shown before you place your order.

2. U.S. Shipping Cost

3. Order Cutoff Time

Orders are processed Monday–Friday. The daily cutoff is 12:00 AM Eastern Time (ET), New York. Orders placed after the cutoff, on weekends, or on U.S. public holidays begin processing on the next business day.

4. Order Processing Time

Standard processing time for U.S. orders is 1–3 business days. Processing includes order verification, payment confirmation, product preparation, packaging, and handoff to the carrier. Processing time is separate from transit time.

5. U.S. Transit Time

After handoff to the carrier, estimated standard transit within the contiguous United States is 6–9 business days.

6. Estimated Total Delivery Time

These are estimates, not guaranteed delivery dates. Delays may occur due to carrier operations, severe weather, holidays, high shipping volumes, or transportation disruptions.

7. International Shipping

International shipping may be available to selected destinations. International rates, duties, taxes, and delivery times differ from U.S. terms and are calculated at checkout. Customers are responsible for any customs, import duties, or local taxes charged by their country.

8. Order Tracking

Once your order ships, we will send a confirmation email with a tracking number. You can track your package directly on the carrier's website. Please allow up to 48 hours for tracking information to become active.

9. Delivered Package Not Found

If tracking shows delivered but you cannot locate your package, please: check around the delivery location; ask household members, neighbors, or building management; review the carrier's delivery notes or photos; contact the carrier; then contact Didriver. A carrier delivery scan does not automatically determine refund eligibility.

10. Lost or Damaged Packages

If a shipment is lost in transit or arrives damaged, email hello@didriver.com with your order number, tracking number, a description of the issue, and clear photos of the package and item. Please keep the product, packaging, and shipping label until the case is resolved.

11. Multiple Shipments

Some orders ship in multiple packages that may arrive on different dates, with different tracking numbers or carriers. Receiving one package does not mean the entire order has arrived.

12. Order Cancellations

To cancel an order, email us as soon as possible. We will make reasonable efforts to cancel before processing or shipment, but cancellation cannot be guaranteed once fulfillment has begun. If already shipped, you may request a return after delivery under our Return & Refund Policy.