Return policy

At Didriver, we want you to shop with clear and transparent return terms. This Return & Refund Policy explains return eligibility, exchanges, return shipping responsibility, and refund processing. The terms below apply to orders delivered within the United States.

1. Return Window

2. Return Eligibility

To qualify for a return, the item must be:

• New, unused, unworn, unwashed, and unaltered
• In its original condition
• Returned with original packaging, tags, and accessories
• Accompanied by a valid order number or proof of purchase

Items showing signs of use, wear, washing, alteration, customer-caused damage, or missing components may not qualify.

3. How to Request a Return

Before mailing anything, contact support and provide:

• Your full name and order number
• The item(s) you wish to return
• The reason for the return
• Photos of the item and packaging if it is damaged, defective, incomplete, or incorrect

We will reply with return instructions and the correct mailing address. Do not mail a return before receiving instructions — unauthorized returns may be delayed or refused.

4. Return Method

Returns must be shipped by mail. Please pack the item securely and use a trackable service, keeping the receipt and tracking number until the return is received and processed. Didriver is not responsible for return packages lost, damaged, or misdirected in transit.

5. Return Shipping Costs & Labels

Customers are responsible for the return shipping label. This applies to both defective and non-defective returns unless required by law. Didriver does not automatically provide prepaid return labels. Original shipping charges are generally non-refundable unless required by law.

6. Restocking Fee

Didriver does not charge a restocking fee on approved returns.

7. Refund Processing

Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to the original payment method within 3 business days of inspection. Depending on your bank or card issuer, it may take additional time for the refund to post to your account.

8. Exchanges

For a different size, color, or item, please initiate a return for the original product and place a new order for the replacement. This ensures the fastest processing.

9. Damaging / Defective / Wrong Items

If you receive a damaged, defective, incomplete, or incorrect item, contact us within 7 days of delivery with photos and your order number. We will arrange a replacement, exchange, or refund at our discretion.

10. Non-Returnable Items

Final sale items, gift cards, and intimate/personal-care items (where applicable) cannot be returned unless defective.

11. Late or Missing Refunds

If you haven't received a refund: check your bank account again; contact your credit card company (posting can take time); contact your bank; then email us if the refund still does not appear. Note that the 3-day period is Didriver's processing time — banks may add their own posting delay.

12. International Orders

International return procedures, costs, and legal requirements vary by destination. Contact us before mailing any international return. Your local mandatory consumer rights continue to apply.